Refund & cancellation policy

Nothing in this policy limits your rights under the Australian Consumer Law. If a service is not delivered as described, you are entitled to a remedy.

AI practice passes

• Passes are digital products and start as soon as we activate them.
• Once a pass is activated, we don’t offer refunds for a change of mind.

Coaching (group classes, 1:1 and X-Ray Review)

• Before your course starts: cancel at least 48 hours before your first class or session for a full refund.
• After your course has started: we don’t offer refunds for a change of mind or for classes you miss. Classes must be used within the package period and don’t carry over.
• 1:1 sessions: reschedule with at least 24 hours’ notice. Sessions missed without notice count as used.
• If we cancel a class or session, we’ll reschedule it, or refund it if the new time doesn’t suit you.

Upgrades

• What you paid for a pass or X-Ray Review counts towards any coaching package booked within 7 days.

No score guarantee

We coach and give feedback to help you improve, but your result depends on many things, including your practice and the test itself. PTE Junction is not affiliated with Pearson, and we can’t guarantee a particular score.

How to ask for a refund

Message us on WhatsApp (0405 709 389) or email ptejunction.sydney@gmail.com with your name and what you bought. We reply within 2 business days and refunds go back to your original payment method, usually within 5–10 business days.

Last updated 24 October 2026.